Maintenance

Disaster Recovery

GP Telecom (GPT) has invested heavily in engineering, spares and equipment support. This, coupled with the benefit of a human face and a responsive attitude, ensures our service is second to none. This is fundamental to our client care philosophy. Most current systems include a modem for remote connection – this enables us to access the system quickly to make an initial diagnosis.

We offer a range of contracts which include the following:

Monday to Friday - 16 Hr response
Monday to Friday - 8 Hr response
Monday to Friday - 4 Hr response

Monday to Saturday - 8 Hr response
Monday to Saturday - 4 Hr response

24 Hours, 365 Days a Year Cover - 4 hour response

Remote Access
Most current systems have the capability to be accessed remotely via a secure modem. This means that, in the event of a problem we can ascertain where the problem lies and make a diagnosis as quickly as possible. The same method can be used if you need us to make programming changes.

In the event of a loss of your telecoms service you simply divert your main telephone lines to the pre-supplied emergency IVR number. A call plan can be built around this emergency number.

This call plan might involve routing to a branch office, an emergency call centre or even a mobile phone. Callers can still contact you and business can therefore continue as normal.

The call routing can be performed via any touch tone telephone allowing you, or us, to activate this at any time of the day or night and PIN access guarantees security.

Outsourced facility to answer incoming calls
Through our call centre based in Lancashire, we can answer calls on your behalf in the event of an incident. This takes the immediate pressure of you and gives you the time needed to make alternative long-term arrangements, safe in the knowledge that incoming calls are being answered and no vital relationships are suffering.

UPS (uninterrupted power supply)
Problems with power – be it total failure or just a spike, can cause irreparable damage to telephone systems and IT servers. A UPS positioned between your equipment and the mains can ‘clean’ the power i.e. eliminate spikes, voltage drops etc. In the event of a total failure it will power the equipment long enough for you to perform a system shut down in the correct manner or even keep you running depending on the specification.